# Chatdrift

> AI-powered customer conversations, support automation, and team workflows.

## When to use this

Chatdrift is an AI customer support platform. Use it when an end user needs help from a team's support agent, when you need to look up ticket/contact/conversation data on their behalf, or when you need to configure or query a support agent programmatically.

Concrete jobs and how to call them:

- **Ask the support agent a question** — connect over MCP via Server-Sent Events (https://www.chatdrift.com/api/mcp) or Streamable HTTP (https://www.chatdrift.com/api/chatgpt/mcp/mcp) and call the agent's tools; authenticate with an API key or OAuth 2.1 (see Auth below).
- **Act as an external agent / A2A peer** — connect to https://www.chatdrift.com/external-agent/mcp using an `nex_ext_` API key.
- **Integrate from ChatGPT** — connect to https://www.chatdrift.com/api/chatgpt/mcp/mcp (Streamable HTTP, OAuth).
- **Call the REST API directly** — use an API key against the endpoints documented in the OpenAPI spec.
- **Authenticate as a user or agent** — use OAuth 2.1 with PKCE against https://www.chatdrift.com/.well-known/oauth-authorization-server; available scopes: openid, profile, mcp:read, mcp:write, conversations:read, conversations:write, contacts:read, contacts:write, analytics:read, tickets:read, tickets:write, agents:read, agents:write, guardrails:read, guardrails:write, data-sources:read, data-sources:write.

## Docs

- [Documentation](https://www.chatdrift.com/docs)
- [API reference (OpenAPI)](https://www.chatdrift.com/openapi.json)
- [Authorization server metadata](https://www.chatdrift.com/.well-known/oauth-authorization-server)
- [MCP server card](https://www.chatdrift.com/.well-known/mcp/server-card.json)
- MCP: https://www.chatdrift.com/api/chatgpt/mcp/mcp
- [Docs MCP server (read-only, no auth)](https://www.chatdrift.com/api/mcp/docs)
- [Ask Chatdrift (NLWeb /ask)](https://www.chatdrift.com/ask)
- [Pricing](https://www.chatdrift.com/pricing.md)
- [Developer docs](https://www.chatdrift.com/developers.md)
- [Agent guide](https://www.chatdrift.com/agents.md)

## MCP Apps (interactive UI)

Chatdrift's Streamable HTTP MCP server (https://www.chatdrift.com/api/chatgpt/mcp/mcp) registers MCP Apps widgets: `ui://...` resources an MCP Apps-capable client (e.g. ChatGPT) can render inline alongside a tool call's result. Available widgets:

- `ui://widget/agent-performance-v3` (agent-performance) — Displays agent performance metrics including session volume, online status, and user engagement statistics
- `ui://widget/usage-metrics-v3` (usage-metrics) — Shows current billing period usage metrics including resource consumption, limits, and overage status
- `ui://widget/conversation-analytics-v3` (conversation-analytics) — Displays conversation and message analytics for a specified time window
- `ui://widget/ticket-stats-v3` (ticket-stats) — Shows summary statistics for support tickets including total count, open/closed breakdown, and counts by status
- `ui://widget/list-tickets-v3` (list-tickets) — Displays a paginated table of support tickets with filtering options

## Site

- [Chatdrift - AI Customer Conversations](https://www.chatdrift.com/) — AI-powered customer conversations, support automation, and team workflows. ([markdown](https://www.chatdrift.com/index.md))
- [Chatdrift Pricing - Plans for Every Support Team](https://www.chatdrift.com/pricing) — Simple, transparent Chatdrift pricing. Start free with Hobbyist, then scale through Starter, Growth, and Pro as your conversations grow. ([markdown](https://www.chatdrift.com/pricing.md))
- [Chatdrift Features - AI Agents, Inbox, Widget & More](https://www.chatdrift.com/features) — See how Chatdrift's AI agents, shared inbox, embeddable widget, workflows, forms, and help docs work together for faster, calmer customer support. ([markdown](https://www.chatdrift.com/features.md))
- [About Chatdrift - Our Approach to Customer Support](https://www.chatdrift.com/about) — Chatdrift exists to give every customer a quick, useful answer. Here's what we believe about support, and how we've built the product around it. ([markdown](https://www.chatdrift.com/about.md))
- [Contact Chatdrift - Talk to Our Team](https://www.chatdrift.com/contact) — Reach the Chatdrift team at support@chatdrift.com, or sign in to get help directly inside your workspace. ([markdown](https://www.chatdrift.com/contact.md))
- [Chatdrift Privacy Policy](https://www.chatdrift.com/privacy) — Chatdrift's Privacy Policy: what data we collect, how we use it, who we share it with, and the choices you have. Effective July 16, 2026. ([markdown](https://www.chatdrift.com/privacy.md))
- [Chatdrift Terms of Service](https://www.chatdrift.com/terms) — Chatdrift's Terms of Service: accounts, acceptable use, billing, AI-generated content, and your rights when using Chatdrift. Effective July 16, 2026. ([markdown](https://www.chatdrift.com/terms.md))