---
title: "Chatdrift Features - AI Agents, Inbox, Widget & More"
description: "See how Chatdrift's AI agents, shared inbox, embeddable widget, workflows, forms, and help docs work together for faster, calmer customer support."
canonical: https://www.chatdrift.com/features
---

# Chatdrift Features - AI Agents, Inbox, Widget & More

Chatdrift brings your AI agents, your team's inbox, your embeddable widget, and your automation into a single, calm workspace.

## Overview

- **AI agents** — Trained on your docs and past conversations — hands off cleanly when a human is needed.
- **Shared inbox** — One queue for every conversation, AI or human, so nothing gets duplicated or dropped.
- **Widget** — An embeddable widget for your site, wired straight into your agent and inbox.
- **Workflows** — Automated routing and tagging so conversations land in the right place on their own.
- **Forms** — Structured intake that lands in the same inbox your team already works from.
- **Help docs** — One knowledge base that powers your docs site and your AI agent's answers.
- **Integrations** — Meet customers on WhatsApp, Instagram, Messenger, Discord, and more.

## AI agents that actually know your product

Train an AI agent on your help docs, policies, and past conversations, then let it handle the questions that come in every day. When a conversation needs a human touch, your agent hands it off cleanly with full context attached — no customer repeating themselves, no teammate starting cold.

- Custom instructions that shape tone and scope per agent
- Automatic hand-off to your team when a question needs a person
- Answers grounded in the knowledge you've actually given it

## A shared inbox your whole team can work from

Every conversation — whether it started with your AI agent or came straight to a teammate — lands in one shared inbox. Assign conversations, see history at a glance, and keep your team moving without duplicate replies or dropped threads.

- One queue for AI and human conversations
- Assignment and hand-off between teammates
- Full conversation history in context

## An embeddable widget for your site

Drop the Chatdrift widget into your website and start answering visitors where they already are. It's styled to match your brand, connects straight to your AI agent, and hands off to your team the moment a conversation calls for it.

- Embeds with a lightweight script — no rebuild required
- Customizable to match your brand's look
- Same shared inbox on the back end, no separate tool to manage

## Workflows and automation

Set up automation around the conversations you already have — routing, tagging, and repeatable actions that keep your inbox organized without someone manually sorting it every morning. Automation handles the repetitive work so your team can spend its time on the conversations that need a person.

- Automated routing and tagging rules
- Repeatable workflows triggered by conversation events
- Less manual triage for your team

## Forms that feed straight into your inbox

Collect structured information from customers — a support request, an order issue, a pre-sales question — through forms that plug directly into the same inbox your team already works from. No separate spreadsheet to reconcile later.

- Structured submissions, not just free-text messages
- Submissions land alongside your conversations
- Built for support intake, not generic form-building

## Help docs your AI agent can actually use

Write and organize your help documentation directly in Chatdrift, and it becomes the knowledge your AI agent draws answers from. Update an article once, and both your customers browsing your docs and your AI agent answering questions stay in sync.

- One knowledge base for your docs site and your AI agent
- Organized articles your customers can browse directly
- Keeps agent answers current as you edit

## Integrations that meet customers where they are

Connect Chatdrift to the channels and tools your customers and team already use, so conversations don't have to start over in a different app.

- WhatsApp
- Instagram
- Facebook Messenger
- Discord
- Cal.com
- Notion
- Shopify

Every channel above lands in the same shared inbox — no separate tool to check.

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