AI customer conversations
Every customer deserves a quick, useful answer.
Chatdrift brings your support knowledge, AI agents, and team workflows into one calm place for better customer conversations.
Answer customers with your knowledge
Keep conversations moving across channels
Give your team one clear operating view
What's inside
Everything a support team needs, in one workspace.
Chatdrift pairs AI agents with a shared inbox, an embeddable widget, and workflow automation — the pieces most teams end up stitching together from separate tools. Here they come connected from day one, working off the same conversations and the same knowledge.
AI agents
Trained on your docs and past conversations, and hands off cleanly to a teammate the moment a question needs a person.
Shared inbox
One queue for every conversation, AI or human, so nothing gets duplicated or dropped.
Embeddable widget
Drop it into your site and it connects straight to your agent and your inbox, styled to match your brand.
Workflows
Automated routing and tagging that keep your inbox organized without manual triage every morning.
How it works
From sign-up to your first answered conversation.
Getting Chatdrift running isn't an engineering project. Most teams are answering real customers the same day they sign up.
Create your agent
Sign up, then train an AI agent on your help docs, policies, and the answers you already give customers every day.
Connect your channels
Embed the widget on your site and connect the channels your customers already use — WhatsApp, Instagram, Messenger, Discord, and more.
Go live
Your agent starts answering. When a conversation needs a person, it hands off with full context into your shared inbox, and your team picks up right where the agent left off.
Feature spotlight
AI agents that hand off like a good teammate would.
Your AI agent answers from what you've actually given it — help docs, policies, past conversations — not a generic guess. When a question needs a person's judgment, it hands the conversation to your team with the full thread attached, so the customer never has to repeat themselves and no one starts a reply cold.
- Custom instructions shape tone and scope per agent
- Automatic hand-off the moment a question needs a human
- Answers grounded in the knowledge you've actually given it
Feature spotlight
One shared inbox, not five separate tools.
Every conversation — started by your AI agent, started on the widget, or started on WhatsApp — lands in the same shared inbox. Assign it, see its history, and keep it moving without a teammate duplicating a reply or a message falling through the cracks.
- One queue for AI and human conversations
- Assignment and hand-off between teammates
- Full conversation history in context, every time
Jordan K.
Can I get an invoice for last month?
AI Agent
Answered: return window question
Priya S.
Widget isn't loading on mobile
Meet customers where they are
Connected to the channels your customers already use.
WhatsApp, Instagram, Facebook Messenger, Discord, and the tools your team runs on — Cal.com, Notion, Shopify — all connect straight into the same shared inbox. No separate app to check, no conversation starting over in a different channel.
Simple pricing
Pricing that grows the way your conversations do.
Start free on Hobbyist — no card required. Move up to Starter, Growth, or Pro as your response volume, chatbots, and API needs grow. Every figure below is exactly what you'd pay at checkout.
Hobbyist
- Upto 300 responses/month
- 1 AI Chatbot
Starter
- Upto 2k responses/month
- 1 AI Chatbot
Growth
- Upto 3k responses/month
- 5 AI Chatbots
Pro
- Upto 5k responses/month
- 25 AI Chatbots
Common questions
A few things people ask before they start.
Short answers to the questions that come up most before a team gets started.
Do I need to write code to add the widget?
No. Embed it with a lightweight script and it's live on your site — no rebuild required.
What happens when the AI can't answer?
It hands the conversation to your team with full context attached, right in the same shared inbox.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger, and Discord, plus Cal.com, Notion, and Shopify.
Can I start for free?
Yes — Hobbyist is free with no card required, and you can upgrade whenever your team needs more room.
Can I change plans later?
Yes, move up or down as your response volume changes, whenever you need to.
Get started
Give your customers a quick, useful answer today.
Create your first AI agent, connect your channels, and watch conversations land in one shared inbox — start free, no card required.